TRUSTY FAQs
What Is TRUSTY?
Answer : TRUSTY E-Commerce is a mobile payment software that allows you to pay easily, quickly, securely and enjoy special discounts. You can aslo view foreign exchange rates in real time. Each Trusty user can buy and spend at the cheapest rates at Merchant shops such as restaurants, hotels and goods stores. 24-hour financial services are available through the Trusty Mobile App and all service charges and management fees are free. You can make purchase and payments with just one phone without having to carry a lot of money…
How to Register TRUSTY?
Answer : To register the TRUSTY APP, free download from the relevant App Store, Google Play Store and Huawei App Gallery. After that, you can easily open an account by entering your phone number. If you have any problems, you can contact TRUSTY Call Center 09 967666777, 09967666888
Which mobile numbers can be used to register for TRUSTY?
Answer : Any mobile operator numbers can be used to register for TRUSTY.
What is Login Password?
Answer : Used to login to your registered TRUSTY Account.
What is Transaction Password?
Answer : Used to transfer money from your account to others.
What is the difference between Login Password and Transaction Password?
Answer : Login password is used to login to your registered account and transaction password is used in transferring e-money from account to account.
How to reset password?
Answer : If you forget your login password, click on ‘ Forgot Password ‘ and you will receive OTP.By entering OTP in TRUSTY to reset your password. But for transaction password , you need to contact hotline service numbers.
How do I make to become TRUSTY merchant or agent?
Answer : If you are interested in becoming TRUSTY merchant or agent , please contact our service number, +959 967 666 777, +959 967 666 888. Our Marketing Team will contact back at you.
Do I need to open a bank account to register for TRUSTY?
Answer : Of course not. You can register TRUSTY with only your mobile phone and your NRC easily.
Can I transfer to/from bank account?
Answer : Yes!! You can transfer to/from bank account to TRUSTY via using bank transfer in transfer section.
Which bank can I transfer money to/from TRUSTY?
Answer : Currently you can transfer from KBZ Bank, CB Bank, AYA Bank, Yoma Bank, MAB Bank.
What are the requirements when I want to transfer from/to bank account?
Answer : Bank which you want to transfer, 2) Bank Account Number, 3) Mobile Phone Number.
When you transfer from bank account, there is one more requirement, that is your TRUSTY account number. Fill in your TRUSTY Account Number in Remark when you transfer from Bank Account to TRUSTY Account.
How to transfer money from/to TRUSTY to/from bank account?
Answer : There is bank transfer in transfer section. Fill out the necessary space for information of bank account to continue the transfer.
How long will it take for the transferred money to be transferred to a receiver’s bank account?
Answer : When transferred process is carried out before 3 o’clock which is the closed time of every bank, the transferred money can be transferred to receiver account within the same day.
What is QR code and how can I use that?
Answer : QR code is used to represent the registered TRUSTY Users/Merchants/Agents. You can scan the QR to transfer the money or make the payment.
How do I make payment with QR code?
Answer : Scan the QR code with your registered TRUSTY Account and enter the amount that you have to pay, then follow the steps to complete the payment.
Can any mobile operators make top-up?
Answer : Of course. Any mobile numbers from every operator can make top-up using TRUSTY.(MPT, Ooredoo, ATOM, MEC)
Where do I hv to go to cash-in or cash-out with my TRUSTY wallet?
Answer : Cash-counters of TRUSTY can make cash-in / cash-out from your TRUSTY wallet. You can search the nearest cash-counters from you by using trusty app or trusty e-commerce website.
What is the transfer limit of registered account?
Answer : Daily transfer limit of registered accounts is 5lakhs.
How to check account history? (point history, transaction history, payment history)
Answer : In TRSUTY Application, go to ‘ ME ‘ section, then there is every kind of history to check your usage. By clicking on certain history, you can check your usage of TRUSTY wallet.
How do I Contact with TRUSTY?
Answer : You can contact us from TRSUTY E-commerce Facebook page or By giving a call to our hotline service numbers, +959 967 666 777, +959 967 666 888, +959 886 111 113.